FAQ's

A NAFTA Certificate of Origin is not required for shipments to Mexico or Canada. The exporter should only prepare a NAFTA Certificate if the product qualifies for preferential tariff treatment under the NAFTA rules of origin. A NAFTA Certificate of Origin is not required for the commercial importation of a good valued at less than US$1,000. However, for goods to qualify for NAFTA preferential duties, the invoice accompanying the commercial importation must include a statement certifying that they qualify as originating goods under the NAFTA rules of origin. The statement should be handwritten, stamped, typed on or attached to the commercial invoice. This exception is valid as long as the shipment does not form part of a series of importations that may reasonably be considered to have been undertaken or arranged for the purpose of avoiding the Certification requirement.

Under the North American Free Trade Agreement, goods produced in the U.S. or Mexico are entitled to be imported into Canada free of duty. For the commercial or non-commercial importation of a good whose value exceeds US$1,000 (or its equivalent amount in Mexican or Canadian currency), a Certificate of Origin, to be completed by the exporter, must accompany the goods. A Certificate of Origin is not required for the commercial or non-commercial importation of a good whose value does not exceed US$1,000. However, the invoice accompanying the importation must state that the good qualifies as an originating good, e.g., "I certify that the goods covered on this invoice qualify as Originating Goods under the NAFTA Rules of Origin."

First Article Inspection is when new parts require dimensional inspection of the part before it is approved for use.

IP (Ingress Protection) numbers are used to specirfy the enviromental protection afforded by enclosures. These ratings refer to specific tests and are composed of two numbers. The first number is the protection from solid objects, and the second is the protection from liquids.

IP64 is dust tight and protected against splashing water.

IP68S is Dust-tight and protected against continuous water immersion (1 meter, > 30 minutes)

OTTO warrants it's products for 15 months from date of manufacture. This warranty does apply to US and International customers. Consult your local distributor or contact OTTO directly.

Completion of a NAFTA Certificate of Origin is an affirmation that the party signing the document has researched the terms of the NAFTA Agreement and has determined that the goods covered by the Certificate of Origin are "originating goods" as defined by the Agreement. Preparation of a NAFTA Certificate of Origin imposes certain legal rights, obligations and liabilities on the party signing the document and should be based on a careful inquiry into the terms of the text of the NAFTA Agreement and other relevant United States regulations. A product does not automatically qualify for NAFTA tariff treatment just because the product was manufactured in the United States or purchased from a U.S. company. The product must meet the specific NAFTA rule of origin and the exporter must complete the NAFTA Certificate of Origin before the importer can claim the NAFTA tariff rate. Determine the Harmonized System Number for the product being exported. Harmonized System (HS). HS numbers are standardized classification numbers assigned to identify a specific type of product in international trade. Customs authorities use HS numbers to apply duties and taxes. These numbers are typically six to ten digits long. The first six digits are standardized worldwide, while some governments, to further distinguish products in a certain category, use additional numbers. In the United States, HS numbers are also called Schedule B numbers. To obtain tariff information, the HS number up to the 6-digit level is required.. Determine the Canadian/Mexican MFN tariff for the product. If the MFN rate is zero, no NAFTA Certificate is needed.Tariff information is available from a number of sources, including your customs broker, freight forwarder, the customs authorities of Canada and Mexico. You can also call the TIC at 1-800-USA-TRAD(E) for tariff rates. If the MFN rate is not zero, use the HS number to find the applicable rule of origin in the NAFTA Agreement and then to determine if the product qualifies for a NAFTA tariff rate. If the product meets the NAFTA rule of origin, complete the NAFTA Certificate of Origin. If the product does not meet the rule of origin, do not complete the Certificate.

Once an exporter determines that the exported good will meet the NAFTA rules of origin, a NAFTA Certificate of Origin must be completed accurately and legibly. The exporter must then send the Certificate to the importer. While the Certificate does not have to accompany the shipment, the importer must have a copy of the Certificate in hand before claiming the NAFTA tariff preference at customs. Certificates of Origin may, at the discretion of the exporter, cover a single importation of goods or multiple importations of identical goods. In some cases, an exporter may not have the NAFTA Certificate of Origin ready at the time of export; however, the importer still has up to one year after the goods go through customs to make a claim for the NAFTA tariff preference and to apply for a refund of duties paid at the time of entry.

A NAFTA Certificate of Origin should only be completed for products exported to Canada or Mexico that meet the NAFTA rules of origin of production in the NAFTA countries. Inclusion of products that do not qualify is illegal and subject to fines and penalties. Elimination of Canadian and Mexican duties assessed on U.S. products is one of the major ways that NAFTA assists U.S. companies. To ensure that the benefits of tariff removal accrue to NAFTA products, and not to Non-NAFTA products, NAFTA includes tough rules of origin. Only products that meet the NAFTA rules of origin are eligible for the preferential duty rates. Under NAFTA, products that qualify under the rules of origin will have zero duties when traded between the U.S. and Canada, and will have low or zero tariffs when traded between the U.S. and Mexico. An importer must submit to customs a NAFTA Certificate of Origin completed by the exporter in order to be eligible for preferential tariff rates. By filling out a NAFTA Certificate of Origin, a shipper is certifying that the covered goods meet the rules of origin, and therefore, qualify for preferential rates If the product does not qualify for NAFTA tariff preferences, the Certificate must not be completed, as the product is then usually subject to the Most Favored Nation (MFN) tariff rate, rather than the NAFTA rate.

The Certificate of Conformance is located on the packing slip.

The Certificate of Origin must be completed and signed by the exporter of the goods. Where the exporter is not the producer, the exporter may complete the Certificate on the basis of: knowledge that the good originates; reasonable reliance on the producer's written representation that the good originates; or, a completed and signed Certificate of Origin for the good voluntarily provided to the exporter by the producer.

OTTO accessories are full duplex when used on Tetra radios. There is nothing in the product that prevents it from being used in a full duplex mode.

Several of OTTO's product are rated intinsically safe but not all. Please visit the section on our website marked IS/ATEX Accessories for a current listing.

Yes, please contact our Customer Service Department toll free at 888-234-6886 or email comsales@ottoexcellence.com to obtain a return authorization number.

OTTO does not automatically send out replacement units because each returned unit is analyzed for failure mode in order for OTTO to track trends and make product improvements. In many cases, the failure mode was due to hygiene issues and many are also found to be fully functional. These products cannot be resold by OTTO, thus they are sent back to the customer to use as a spare.

OTTO products are competitively priced. We do offer discounts on products that have $15.00 List Price or higher based on the following: 0-24 Units 0% Discount 24-99 Units 5% Discount 100-249 Units 7.5% Discount 250+ Units 10% Discount

OTTO provides repair services on selected products for a nominal fee. In addition, several replacement part options are available which will allow your technician to repair your unit. Contact Customer Service or check the replacement parts section of our website or current price book.

OTTO will sell accessories direct to End Users in the USA at List prices. Outside the USA, OTTO will sell direct to users only in those countries where it has no exclusive Distributor.

All products are stamped with a four digit date code. The first two digits indicate the year in which it was manufactured and the second two digits indicate the week. For example, 0240 indicates the product was manufactured in the 40th week of 2002.

Ideally, it is best for dealers to test all equipment before it is returned to OTTO, preferably on the customer's radio. The more information you can provide about the failure mode and radio model, the easier it will be for OTTO to try and duplicate the failure. In this instance, the returned kits, can be used as loaners or rental equipment.

If you an 1/8" jack, the 3.5mm plug is the one you need. If you have a 3/32" jack, the 2.5mm is the required plug.

Beware, even though a plug may fit into your radio jack, if it is not specifically wired for that radio's circuitry it may not function properly and can even damage your radio. Plugs with 10mm spacing and 2 prongs vary from mono/mono, to stereo/stereo and stereo/mono. Always use accessories designed for your specific radio.

NRR stands for Noise Reduction Rating on the hearing portion of a headset. Typically, 25dB NRR would provide sufficient noise reduction in an environment with 114dB maximum. This assumes that the standard level of 90dB for 8 hours is considered normal working conditions. None of the OTTO products are labeled as "OSHA" approved due to the fact that OSHA has specific guidelines depending on the users environment. Your Safety or Personnel Department can provide you with the guidelines set for your environment.

Your OTTO Customer Service Representative will need the brand and model of the radio with which the accessories will be used. For example, Motorola HT750 radio, or Kenwood TK3201 radio model.

OTTO warrants it's products for 24 months from date of manufacture for communication accessories. This warranty applies to US and International customers. Consult your local distributor or contact OTTO directly.

OTTO offers two different styles of PTT's to accommodate different applications and radio models. The mini PTT is smaller and designed for hospitality, retail and light industrial applications. The mini-PTT is rated at a 200,000 cycle life while the larger PTT is rated at a 500,000 cycle life.

Always start with your Customer Service Representative at 888-234-OTTO(6886). If they are unable to assist you, they will direct you to an individual that will help address your question.

Contact OTTO direct for any special requirements that you may have. Each request will be reviewed with an Account Manager.