Account Specialist – Distribution - Only apply through official OTTO company site: www.ottoexcellence.com
OurAccount Specialist – Distribution is responsible for collaborating with domestic Distribution Account Managers to manage the daily activities that are needed to fulfill and deliver upon commitments to OTTO Authorized Distributors. The role is primarily focused on management of internal OTTO processes and procedures, but also requires frequent contact with procurement and product management professionals at the Distributors.
Responsible for working cross-functionally with Distribution Account Management, Engineering, Sourcing, Manufacturing, and Quality to deliver on commitments to OTTO Authorized Distributors and to meet, or exceed, their expectations.
Collaborates with the Distribution Account Managers regarding account strategy, key objectives, and communications to and from customers.
Assists with entering Engineering Work Orders for new projects and facilitates status review meetings.
Listens to customer needs and requirements, prepares quotations, and works with internal OTTO resources to determine pricing and delivery schedules.
Must develop and maintain strong relationships with procurement and product management professionals at assigned customers.
Develops understanding of assigned customers, including organization structure, key influencers and decision-makers, and issues affecting their business.
Processes customer orders using internal OTTO systems.
Must be capable of working in a team to analyze and solve problems to meet the needs of customers and OTTO. This would also include expediting orders and resolution of product quality issues.
Where Applicable - Coordinate actives among customer service group of individuals assigned to support assigned Distribution accounts.
Manage and maintain point of sale commissions.
Support sales objectives and financial targets for assigned accounts.
Updating and maintaining customer and product-related records within business systems.
Must stay current regarding external industry trends that affect OTTO and its customers.
Must be able to travel to customers and trade shows periodically.
Assist with other related duties as required or assigned.
Minimum of 3 years sales support or customer service experience
Associate’s degree strongly preferred
Requires excellent project management skills and strong attention to detail.
Requires strong technical aptitude to collaborate with engineers and customers
Strong interpersonal skills to collaborate with customers and internal OTTO team members at all levels of management.
Must be able to manage multiple projects and work in a fast paced environment
Strong oral and written communications skills
Positive and helpful attitude.
OTTO Engineering is an Equal Opportunity Employer: Disability/Veteran