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Customer Service Manager - Controls - Only apply through official OTTO company site:

  • Performs a variety of Sales duties to ensure a smooth department operation.


    • Work with Sales Management Team to establish and track the goals of the customer service department.
    • Supervise and direct the activities of the customer service representatives and any clerical support roles within the customer service department.
    • Establish efficient systems for the handling of all customer service tasks including price and delivery info, order entry, order confirmation review, expediting, order changes, invoicing, literature requests and problem resolution.
    • Ensure that all customer service personnel are trained in these activities and review their performance on a regular and formal basis.
    • Work with major customers and distributors to implement E.D.I. programs which will reduce the cycle time and error rates of manual order entry.
    • Scheduling, and point of sale reporting functions.
    • Monitor the order activity of key accounts, in conjunction with the Mfg.’s rep’ and the Regional Sales Manager to address significant trends.
    • Visit key accounts on a regular basis to maintain and build relationships.
    • Establish and maintain a system for bench marking OTTO’s performance against the competition.
    • Maintain an ongoing initiative to find improvements in systems, process and personnel utilization which provide a competitive edge to OTTO.
    • Conduct annual performance appraisals.
    • Provide group with necessary supplies.
    • Requires the ability to coordinate multiple projects simultaneously.
    • Assist with other related duties as required or assigned.
    • Minimum high school diploma (4 year degree a plus)
    • 5-7 years customer service experience.
    • Supervisory/Management experience preferred.
    • Pleasant and helpful telephone manner.
    • Must be capable of keeping a neat and organized work area.
    • MS Office computer knowledge.
    • Strong oral and written skills.
    • Requires self-motivation and ability to complete projects with strict guidelines.
    • Must be able to work in a quick paced environment.
    • Availability for nonstandard or extended work schedule.
  • 2/13/2020

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